This Privacy Policy explains how helpslot collects, uses, stores, and protects your personal information when you use our platform. We are committed to keeping Filipino players' data safe and handling it with full transparency at every step.
Last updated: June 2025
When you register on helpslot, we collect personal information including your full name, date of birth, email address, mobile number, and your preferred payment method details. We also collect information you provide when completing identity verification, suchas government-issued identification documents and proof of address. Automatically collected data includes your IP address, device type, browser information, session activity, and pages visited within the platform. This technical data helps us maintain platform security, detect unusual activity, and improve the overall experience for Filipino players. We do not collect any data beyond what is necessary for the operation of the platform and compliance with applicable Philippine regulations.
Your personal data is used primarily to create and manage your helpslot account, process deposits and withdrawals, and verify your eligibility to participate on the platform. We also use your information to fulfil our legal obligations under Philippine gaming and data protection law, including age verification and anti-money laundering checks. Communication data such as your email address and mobile number may be used to send you account-related notifications, transaction confirmations, and responsible gaming alerts. We will only send promotional communications where you have opted in to receive them, and you may withdraw this consent at any time through your account settings. We do not use your personal data to make fully automated decisions that produce significant legal effects without human review. All data use is proportionate to the purpose for which it was collected and is reviewed periodically to ensure continued necessity.
helpslot does not sell, rent, or trade your personal information to any third party for commercial or marketing purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification providers, and fraud detection systems — but only under strict confidentiality agreements and solely for the purpose of delivering their contracted service. Where required by Philippine law, applicable gaming regulations, or a lawful court order, we may disclose personal information to the relevant regulatory authority or law enforcement body. Any third-party provider we engage is required to maintain data security standards equivalent to those we apply internally. We regularly review our third-party arrangements to ensure ongoing compliance with our privacy commitments. No personal data is transferred outside the Philippines unless equivalent legal protections are in place at the destination.
We retain your personal data for as long as your account remains active and for a defined period after account closure, as required by Philippine gaming and financial regulations. Specifically, transaction records and identity verification documents are typically retained for a minimum of five years following the last transaction, in line with applicable anti-money laundering requirements. After the applicable retention period has elapsed and there is no ongoing legal obligation or dispute requiring continued storage, your personal data will be securely deleted or anonymised. Anonymised and aggregated data that can no longer identify you individually may be retained indefinitely for statistical and product improvement purposes. If you request account closure, we will advise you of the specific retention periods applicable to your records at that time. You may contact player support for more detail on how long specific categories of your data are held.
Under the Philippine Data Privacy Act of 2012 and its implementing rules, you have the right to be informed of how your personal data is processed, to access a copy of the information we hold about you, and to request correction of any inaccurate details. You also have the right to object to processing in certain circumstances, to request erasure of data that is no longer necessary, and to data portability where technically feasible. To exercise any of these rights, you may submit a written request to helpslot's data privacy team via the contact email listed in the footer of this page. We will acknowledge your request within three business days and aim to resolve it within thirty days, or sooner where the nature of the request allows. Where we are unable to fulfil a request — for example, where retention is required by law — we will explain the reason clearly and advise you of any available alternatives. Your rights will always be respected in good faith, and we will never penalise you for exercising them.
helpslot uses cookies and similar technologies to ensure the platform functions correctly and to analyse how players navigate the site. Strictly necessary cookies are always active as they are essential for logging in, maintaining your session, and processing transactions securely. Analytical cookies, which help us understand page performance and identify areas for improvement, are only activated where you have provided consent via the cookie preference tool on your first visit. We do not use third-party advertising or tracking cookies that follow you across other websites. You may manage or withdraw your cookie preferences at any time through your browser settings; however, disabling strictly necessary cookies may affect your ability to use certain platform features. Our cookie practices are reviewed regularly to ensure they remain proportionate and compliant with applicable Philippine law.
We implement industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, or destruction. All data transmitted between your device and the helpslot platform is encrypted using Transport Layer Security (TLS) protocols. Access to personal data within our systems is restricted to authorised personnel on a strictly need-to-know basis, and all staff with data access are subject to confidentiality obligations. Our systems are monitored continuously for vulnerabilities, and we conduct regular security assessments to identify and address potential risks proactively. In the event of a data breach that is likely to result in risk to your rights and freedoms, we will notify you and the relevant Philippine authority in accordance with the timeframes prescribed by law. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password and to keep your login credentials confidential at all times.
helpslot may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable Philippine law. When we make material changes, we will notify registered players via their registered email address and display a prominent notice on the platform for a reasonable period. The updated policy will always carry a revised effective date at the top of this page, so you can easily identify when it was last changed. Continued use of the platform after the effective date of any update constitutes your acceptance of the revised policy terms. We recommend reviewing this page periodically so you remain informed of how your data is being handled. If you have any questions about this Privacy Policy or wish to raise a concern, please contact our data privacy team at the email address provided in the footer.
You may request a copy of all personal data helpslot holds about you at any time. We will provide this within thirty days of a valid written request submitted to our data privacy team.
If any of your personal details on file are inaccurate or out of date, you have the right to request that we correct them without unnecessary delay. Updates to core account details may require supporting documentation.
Where your data is no longer necessary for the purpose it was collected and no legal retention obligation applies, you may request its secure deletion. We will confirm the outcome of any erasure request in writing.
You have the right to object to certain types of data processing, including direct marketing communications. Objections to marketing can be actioned immediately through your account notification settings.